Legal
Privacy Policy
Last updated: July 12, 2026
1. Information We Collect
We collect information you provide directly, such as your name, phone number, email address, home address, emergency contact details, and pet information (name, breed, age, medical needs, behavioral notes). We may also collect payment information through our billing provider.
2. How We Use Your Information
We use your information to schedule and provide dog walking and pet sitting services, communicate with you about appointments, send visit updates and photos, process payments, and improve our services. We do not sell your personal information.
3. Information Sharing
We share information only with team members who need it to care for your pet and with trusted service providers who help us run our business (such as payment processors). We do not share your information with unrelated third parties for marketing purposes.
4. Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes using secure storage, limiting access to authorized team members, and working with reputable service providers.
5. Photos and Updates
During visits we may take photos or videos of your pet to share with you. These are intended for your personal use and peace of mind. We will not post identifiable photos of your pet or home publicly without your permission.
6. Cookies and Analytics
Our website may use basic cookies and analytics tools to understand how visitors use the site and to improve functionality. You can adjust your browser settings to decline cookies, though some features may not work as intended.
7. Your Choices
You may update your contact or pet information, request copies of information we have about you, or ask us to delete your information by contacting us. We will honor reasonable requests in accordance with applicable law.
8. Data Retention
We keep your information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize it.
9. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated effective date. Continued use of our services after changes means you accept the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please reach out through the contact form on our homepage or call the number provided during booking.